My MVP Stats are for the second team I play for
There’s not much we can do about this unfortunately, as we cannot determine which club is someone’s preferred club. The results someone is served is determined by their last played match, so if someone plays a match on Monday and the scorecard is uploaded in time for the Tuesday evening build, that will be the team for which they’ll receive stats.
Why has my score not been included?
There are a couple of reasons why this could happen. One is that the scorecard wasn’t picked up in time for build, and we’re working on picking up these scorecards in time for the week’s emails.
A second reason for this could be that the scorecard wasn’t for an administered match (such as the league not on Play-Cricket) and therefore we don’t allocate it to that player’s score.
My Stats aren’t correct
This is very difficult to provide a blanket answer for, since the reasons for this are numerous. Here are some of them:
- The person is expecting to see two matches worth of scores when we only include their best match of the weekend in the calculations
- The full scorecard hasn’t been uploaded in time (7 pm Tuesday) and therefore isn’t included
- The person’s stats are in fact correct and unfortunately they’ve miscalculated
As a player can I view more then the top 5?
Currently you are only able to see the top 5 on the player coms sent out, your clubs admin if registered will receive a different report for your club with more detailed information.
Im a Admin of 2 clubs can I receive the MVP communication for both clubs?
At the moment unfortunately not, however if you are an admin you can pick what club you would like to be set as your default club by contacting the help desk.
Why have I stopped receiving my weekly emails
The most common reason is that at some point unsubscribed has been clicked, If you are not receiving the emails contact the help desk with the name of your club and they will ask the developer to reactivate your email.